Disclaimers

Please read the below information in full before proceeding with a booking enquiry

Scope of Practice

Libby-Grace provides non-medical, emotional, informational, and practical support. She does not offer medical advice, clinical diagnosis, or perform medical procedures. All medical care remains the responsibility of the client’s chosen healthcare provider.

Client Responsibility

Clients agree to:

  • Maintain primary care with a qualified midwife, obstetrician, or healthcare provider

  • Communicate relevant health, safety, or family information that may impact care

  • Ensure a safe and respectful working environment within the home

Availability and Scheduling

All services are subject to availability. While every effort is made to accommodate requested times, bookings are not guaranteed until confirmed in writing. Add-on services and extended support are not guaranteed unless pre-booked.

On Call & Birth Support

On-call availability means the birth attendant remains contactable and prepared but cannot guarantee attendance in the event of circumstances beyond reasonable control (including but not limited to: overlapping births, illness, emergencies, or personal safety concerns).

In such cases, care will be communicated transparently and professionally.

Safety & Well-Being Boundary

Libby-Grace reserves the right to pause or conclude services if:

  • Personal safety or wellbeing is compromised

  • The environment becomes unsafe or inappropriate

  • Continuous support exceeds agreed limits ***This boundary exists to ensure ethical, sustainable care.

Travel & Outings

For sibling care or outings:
   • Written parental consent is required
   • All outings must be pre-approved
   • Travel time is included in billable hours

Illness

For the safety of families,  and caregiver:

  • Services may be rescheduled if the caregiver or household members are unwell

  • Notice will be given as early as possible

  • Flexibility will be offered where feasible

Payment & Fees ​

  • All fees are in NZD

  • Payment is required as outlined in the booking confirmation or service agreement

  • Late payments may result in delayed or declined future bookings

Cancellation & Refunds

  • 48+ hours’ notice: no charge

  • Less than 48 hours: 50% of service fee

  • Less than 24 hours: full service fee Birth support packages are non-refundable once the on-call period has commenced. ​ Due to the nature of personalised care, refunds are not offered for services already delivered. Unused sessions within packages may be transferred or credited at discretion.

Confidentiality

All personal information shared is treated as strictly confidential and will not be disclosed without consent, except where legally required.