Terms and Conditions

These terms outline what to expect when booking doula and in-home support services with Libby-Grace.

Libby-Grace provides non-medical emotional, practical, and informational support.
She does not provide medical advice, diagnosis, or clinical procedures.
Clients are expected to remain under the care of a Lead Maternity Carer (LMC), Midwife or appropriate healthcare provider.
Libby-Grace is a strong advocate for collaborative care and will happily work alongside your medical/women's health professional/s.
Will attend home, birthing unit or hospital births with a registered professional in attendance who has labour and birth care within their scope of practice (i.e Midwife or Obstetrician).

All services are for clients within the Christchurch NZ region.
All services are subject to availability and confirmed once a booking is acknowledged in writing.
On-call birth support is offered within agreed windows but attendance cannot be guaranteed due to factors outside Libby-Grace’s control.

Fees are listed in the price list and confirmed at booking.
All prices listed on the website have no hidden costs.
Payments are required as outlined in your confirmation.
Standard booking procedure requires full payment to be made upfront to secure services.
Sessions that extend beyond booked time will be billed in 15-minute increments at the original service rate.

All bookings are considered final once confirmed.
Payments made to secure services are non-refundable, except where required by New Zealand consumer law.
Rescheduling may be offered at Libby-Grace’s discretion but is not guaranteed.
Birth support packages are non-refundable once the on-call period begins.

Short-term in-home childcare is occasional, time-limited support, and does not replace ongoing or contracted childcare.
Outings require prior parental consent and are included in billable hours.

Libby-Grace reserves the right to pause or cease services if personal safety or wellbeing is compromised, or if the environment is unsafe.
Clients agree to provide a safe, respectful environment.
Promotes and upholds safe and appropriate boundaries between herself the client/s. All support provided will be within the pre-agreed environment stipulated at time of booking.

All personal information is kept confidential, except where disclosure is required by law.
All communications and documentation related to our work together — including emails, text messages, digital messages, contracts, consent forms, and session notes — will be recorded and securely stored. As a holistic support service, I do not provide medical care or clinical record‑keeping, but I do handle personal and health‑related information. These records are managed in accordance with the New Zealand Health Information Privacy Code and may be retained for up to ten years before being safely destroyed.

Pregnancy, birth, and early parenthood carry inherent risks.
Libby-Grace is not responsible for outcomes related to medical care or circumstances beyond her control.

By booking a session, clients acknowledge and accept these terms.
All bookings will receive a full service agreement/contract, which outlines the above information in greater detail and includes any additional terms specific to the services booked.